Terms & Conditions
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*PLEASE READ THESE TERMS CAREFULLY.* This is a legal agreement between you (“Customer,” “you”) and Prime Edge Cleans (“the Platform,” “we,” “us,” “Prime Edge Cleans”).
### 1. Introduction & Scope
1. The Platform provides an online marketplace that connects you with independent cleaners (“Service Providers”). We do not directly provide cleaning services.
2. Any contract for cleaning is between you and the selected Service Provider, under the terms of this agreement plus that provider’s supplemental terms.
### 2. Use of the Platform
1. By using our platform (site, app), you agree to comply with these terms (plus our Privacy Policy, Payment Policy, etc.).
2. If you do not agree, do not use the platform for bookings.
### 3. Booking, Payment & Fees
1. To book a cleaning service, you’ll provide property details, service scope, timing, and any special requests.
2. You shall provide valid payment information and authorize us to charge for the service, including any platform service fee, taxes, or additional charges.
3. We may place a hold (authorization) on your card ahead of the service time (e.g. 48h prior) to ensure funds are available.
4. Payment is due at or after completion of service; in special circumstances any corrections (e.g. extra hours) may be charged after the fact.
### 4. Cancellation, Rescheduling & No-Shows
1. You may cancel, reschedule, or modify a booking up to 48 hours before the scheduled start time without penalty.
2. If you cancel or modify within 48 hours, you may be charged the full booking amount.
3. If you fail to provide access, electricity, hot water, or safe environment at the site, or do not allow entry, this may be considered a “no-show” or late cancellation, and full charge may apply.
4. For certain deep or move-out cleans, you must prepare the premises (remove trash, defrost freezer, etc.). If conditions prevent completion, the cleaner may decline or charge extra.
### 5. Service Standards & Re-Clean Guarantee
1. The Service Provider is expected to deliver the service to the standards agreed in the job request.
2. For qualifying types of jobs (e.g. deep cleans, move-out), the provider may offer a re-clean guarantee. To claim, you must notify us within [48] hours, provide photos and documentation.
3. We will coordinate with the Service Provider to schedule the re-clean within a reasonable timeframe (e.g. 7 days). If you decline offered times, the guarantee may lapse.
4. Guarantees do not apply to carpet cleaning, or conditions outside the provider’s control (excess grime, structural damage, etc.).
### 6. Damage Claims & Insurance
1. The Service Provider is responsible for property damage that occurs during the job, within reasonable limits.
2. Claims must be made to us in writing (with photos) within 48 hours after service completion. Claims made after 48 hours may be denied.
3. Claims under a certain threshold (e.g. under $300) may not be processed by us; you may need to coordinate directly with the Service Provider’s insurance.
4. We do not guarantee coverage or settlement; final decision lies with the insurer.
### 7. Platform Liability & Disclaimers
1. The Platform acts solely as a marketplace facilitator. We make no warranties, express or implied, about the Service Providers, including their competence, reliability, or the quality of the services.
2. Use of Service Providers is at your own risk (unless otherwise noted).
3. We may remove or suspend a Service Provider in response to complaints or feedback, but we do not guarantee continuous availability.
4. We are not responsible for indirect or consequential damages (loss of use, profits, etc.), to the extent allowed by Texas law.
### 8. User Obligations
1. You agree to treat Service Providers respectfully, provide a safe working environment, and comply with applicable laws.
2. You must supply electricity, hot water, and safe access to perform their work.
3. You may be asked to provide parking or access instructions; lack thereof can constitute grounds for cancellation or additional fees.
4. For deep cleans, move-out cleans or one-time jobs, you must prepare the premises (remove clutter, trash, defrost freezers, etc.). Failure to do so may void guarantees or trigger extra charges.
### 9. Dispute Resolution
1. If you have a problem with a Service Provider, first attempt to resolve directly with them.
2. If unresolved, contact us within [e.g. 7 days] and we will use our reasonable efforts to mediate.
3. If mediation fails, disputes shall be governed by Texas law and brought in courts in Dallas County, Texas (or via arbitration if you agree).
### 10. Governing Law, Venue & Arbitration
1. These terms are governed by the laws of the State of Texas, excluding its conflict-of-law rules.
2. You agree that any lawsuit or legal proceeding arising hereunder shall be brought in a court of competent jurisdiction in Dallas County, Texas.
3. Alternatively, you may have the option to arbitrate your dispute (if you agree), under binding arbitration rules.
### 11. Changes, Suspension & Termination
1. We may update these terms at any time; your continued use constitutes acceptance.
2. We may suspend or terminate your access for violation, misconduct, or other reasons.
3. After termination, you cannot use the platform to book services or represent yourself as affiliated with us.
### 12. Miscellaneous
* Severability, waiver, assignment, notices, etc., similar to the cleaner side.
* You may not assign your rights under this agreement.
* Notices will be sent via email or platform.